It is commonplace in business to create processes on-the-fly with the software you have to hand. Sometimes it just seems easier to fill in a big complicated spreadsheet and pass it around.
This doesn't always give us what we want though - perhaps you wish you could get a monthly report based on specific criteria, or be able to track your changes better. You will be surprised at how little custom software can cost. Often we can implement systems which save weeks or months of man hours for under £1000 of development.
The efficiency of your organisation depends hugely on how easily the members of your team can use their systems.
At The Avenue, we're experienced in consulting users directly to find out what makes their job difficult on a day-to-day basis.
In our experience, very minor changes can have a huge impact on the morale of staff.
Not only that, but the slicker the process, the less time your team will spend cursing a computer and the more time they'll spend being productive.